All systems are operational

Stickied Incidents

Wednesday 13th August 2025

Seattle Network UDP blocked in Seattle

Since late Sunday, almost all UDP has been blocked for Seattle ddos protected IPs due to an issue with our ddos mitigation provider, Neoprotect. They are working on a solution as soon as possible, in the meantime, if this is causing you issues, please open a ticket with the UDP ports that you use and what application is on them, and we can apply an immediate fix.

  • We're happy to report that this has now been resolved, let us know if you still see any issues.

  • Past Incidents

    Tuesday 15th April 2025

    No incidents reported

    Monday 14th April 2025

    No incidents reported

    Sunday 13th April 2025

    SEAKVM18 SEAKVM18 offline

    Seattle premium KVM server SEAKVM18 is currently offline, we're investigating.

  • We're pleased to report that the server came back online at 00:17 UTC with no data loss. We're taking steps to avoid a repeat in the future.

  • Server should be back online within 20 minutes from now.

  • This incident is storage related, we're taking our time in order to maximise the best chance of data recovery.

  • Saturday 12th April 2025

    No incidents reported

    Friday 11th April 2025

    No incidents reported

    Thursday 10th April 2025

    No incidents reported

    Wednesday 9th April 2025

    No incidents reported

    Tuesday 8th April 2025

    Seattle Network China network performance

    We're currently seeing significant congestion on the China AS4837 route, resulting in packet loss and high latency, this is likely due to a fault in the China Unicom network such as a fiber cut. We do not have an ETA for them resolving this currently but we hope it won't take long to fix.

    Seattle Network China network performance degradation

    We've rerouted our outbound AS4837 route via AS4134 and CMI temporarily due to a fiber cut affecting our transport provider, we'll re-enable AS4837 as soon as the issue has been fixed.

  • This has now been resolved.