25th July 2018

Dallas Network Dallas Network packet loss

We saw more network performance issues in Dallas at 07:01- 07:05 BST and 07:16 - 07:19 BST. We've fed back packet loss MTRs to the data centre so they're aware about the incidents, they say they're working on it right now.

UPDATE @ 11:33 BST - Another brief heavy packet loss period of 2 minutes was seen at 11:20 BST, caused by ddos attacks against another customer of our upstream. We're continuing to push our upstream for a resolution, they're aware it's a major issue and unacceptable.