All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Tuesday 23rd August 2022

    No incidents reported

    Monday 22nd August 2022

    SEAKVM9 SEAKVM9 offline

    VPS server SEAKVM9 is suffering instability, we're investigating.

  • SEAKVM9 is currently offline while we work to replace the RAM, it's taking longer than hoped currently.

  • Server has been back online for 10 minutes, we implemented a potential solution that will hopefully stop this server rebooting itself.

  • Sunday 21st August 2022

    No incidents reported

    Saturday 20th August 2022

    No incidents reported

    Friday 19th August 2022

    No incidents reported

    Thursday 18th August 2022

    No incidents reported

    Wednesday 17th August 2022

    No incidents reported