All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Monday 18th March 2024

    No incidents reported

    Sunday 17th March 2024

    SEABKVM25 SEABKVM25 disruption

    Seattle E5 VPS server SEABKVM25 is seeing issues similar to SEABKVM24 was on 16th March. We're investigating and will disable the system responsible for the server lockups until more is known to avoid repeats. SEABKVM25 will be rebooted shortly.

  • Issue has been resolved without the need for a reboot.

  • Saturday 16th March 2024

    SEABKVM24 SEABKVM24 disruption

    Seattle E5 VPS server SEABKVM24 is currently suffering issues, we're investigating.

  • Server has been stable for 20 - 30 minutes and all VMs have been booted. We'll continue investigating and will implement any necessary changes as a result of our investigation to hopefully prevent a repeat of this incident.

  • We found the server had frozen during a backup process, we're currently rebooting the server to apply updates that may be related to this.

  • Friday 15th March 2024

    No incidents reported

    Thursday 14th March 2024

    No incidents reported

    Wednesday 13th March 2024

    No incidents reported

    Tuesday 12th March 2024

    No incidents reported