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Stickied Incidents

Sunday 2nd November 2025

Dallas Network Dallas and Ashburn network instability

We're seeing intermittent network outages for our Dallas and Ashburn network due to issues with CosmicGuard's network, they're working on a resolution.

  • We haven't seen any disruption for the past 35 minutes so it's likely this has now been resolved.

  • CosmicGuard has now updated their status page: https://status.as30456.net/en-gb/cmhhpokrs00s1omomxdm6ppa4

  • CosmicGuard has confirmed they're actively working on a resolution with Cloudflare to stabilise the network.

  • The network instability has been continuing, with disruptions every ~5 minutes affecting almost the whole of CosmicGuard's global network. Our current assumption is that ddos attacks are likely the cause, we haven't yet received an update from CosmicGuard.

  • Thursday 30th October 2025

    Seattle Network Seattle network latency

    Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.

    See the update below for full details:

  • Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.

  • Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net

    We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.

    Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.

  • Wednesday 29th October 2025

    Dallas Network Dallas offline

    Our DDoS protected Dallas network is currently offline due to an issue on CosmicGuard's side, we are talking to them.

  • It has since become known that Cloudflare is currently performing large-scale maintenance in many of their locations, their Dallas location went completely offline for the period we were offline, so this explains why we saw an outage. There was likely something that went wrong on Cloudflare's side in another of their locations that somehow then impacted Dallas, CosmicGuard is setup to automatically fail us over to another of their locations in the event of BGP routes being pulled - something that Cloudflare did not do in Dallas for an unknown reason. CosmicGuard will be talking to Cloudflare about this in the hope of avoiding a repeat.

  • Dallas came back online at 08:40 UTC. CosmicGuard has been using Cloudflare Magic Transit recently to help absorb the large attacks that DDoS mitigation providers are being hit with nowadays, 20Tb/s+. Unfortunately Cloudflare suffered a connectivity issue to CosmicGuard in Dallas, which resulted in traffic being blackholed, essentially dropped. CosmicGuard is currently investigating with Cloudflare why this happened, to hopefully prevent a repeat. We apologise for the inconvenience caused.

  • Past Incidents

    Tuesday 23rd September 2025

    Dallas Network Dallas intermittent packet loss

    There has been intermittent packet loss on our Dallas DDoS protected network starting at 22:09 UTC and is ongoing, CosmicGuard is aware of the cause and working on a solution.

  • Stability returned within 15 minutes of this incident being made.

  • Monday 22nd September 2025

    No incidents reported

    Sunday 21st September 2025

    No incidents reported

    Saturday 20th September 2025

    No incidents reported

    Friday 19th September 2025

    Seattle Network Seattle AS4837 outage

    At 08:44 UTC we saw our China AS4837 link go offline which caused all China routing using this to go offline, by 08:50 we had re-routed to other routes. At 09:05 AS4837 had come back online and traffic has since been re-routed back to AS4837. The cause was most likely a brief outage on China Unicom's side.

    Thursday 18th September 2025

    No incidents reported

    Wednesday 17th September 2025

    No incidents reported