All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Thursday 3rd July 2025

    No incidents reported

    Wednesday 2nd July 2025

    No incidents reported

    Tuesday 1st July 2025

    No incidents reported

    Monday 30th June 2025

    No incidents reported

    Sunday 29th June 2025

    No incidents reported

    Saturday 28th June 2025

    Seattle Network Increased latency for China

    We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Seattle Network Seattle packet loss

    Our Seattle DDoS protected network is currently seeing high packet loss, we're investigating.

  • This appears to be resolved, the issue was related to firewalls upstream of our network. We're working on changing the route used for non China traffic to make it much more stable for the future, this should be completed over the next 5 days at most. For China traffic, we're working with Ceranetworks to ensure stability and are also looking further into different China optimised routes we can use.

  • Friday 27th June 2025

    No incidents reported