Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.
See the update below for full details:
Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.
Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net
We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.
Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.
Our Seattle AS9929 China optimised routes are currently re-routed due to high packet loss and latency seen since 07:20 UTC. We've re-routed China Telecom via AS4837 and Unicom via CMIN2.
There's likely a fiber cut or equipment failure in Los Angeles causing this, we're monitoring and will re-enable AS9929 as soon as the issue is resolved. We have not been given an estimated fix time yet, we'll update this entry if we get any updates.
No incidents reported
No incidents reported
No incidents reported
Our Dallas and Ashburn DDoS protected network is currently offline for any traffic that doesn't route directly to Dallas.
CosmicGuard's global network is suffering an outage, we're awaiting an update from them.
CosmicGuard post mortem: https://status.as30456.net/cmnigw4ki0ejswkl8ij6nn44f
CosmicGuard post mortem: https://status.as30456.net/cmnigw4ki0ejswkl8ij6nn44f
CosmicGuard have reassured us that they are working on implementing significant redundancy improvements in the near future. They understand the recent outages are unaccompanied. We are constantly evaluating all DDoS mitigation options available on the market in case improvement in CosmicGuard's stability doesn't occur.
All CosmicGuard POPs are now back online.
We apologise greatly for the inconvenience, we will be taking to CosmicGuard about what steps they'll take to prevent a repeat incident.
Everywhere except traffic routing through Los Angeles came back online at 05:33 UTC. CosmicGuard has said Los Angeles will come back online within 5 minutes.
No incidents reported
No incidents reported
We're currently seeing an outage for our Dallas DDoS protected network, it's being checked.
CosmicGuard is now fully back online. The cause was related to their infrastructure that announces our prefixes to the internet, they're working on increasing the resiliency of this. We apologise for the inconvenience caused.
We've been able to restore network connectivity while CosmicGuard works on their issue.