All systems are operational

Past Incidents

26th September 2017

No incidents reported

25th September 2017

Seattle Network Seattle offline

Our Seattle network is currently offline. It's being looked into.

UPDATE @ 23:43 BST - Data centre has informed us that the cause is a power issue despite our router being on redundant power, we're awaiting more information.

UPDATE @ 23:47 BST - ATS switch (which transfers power from mains to generator) failed during a mains power supply outage causing both of our A + B redundant circuits to go offline. The data centre has said they're on the phone to the vendor to resolve the issue at the moment.

UPDATE @ 00:11 BST - Mains power has been restored but power isn't yet restored to our servers due to the failed ATS switch causing the UPS's to not pass power. Vendor is working on it.

UPDATE @ 00:36 BST - Power has been partially restored, we're checking everything to get it fully restored.

UPDATE @ 00:53 - Power is fully restored. A switch in one of our cabinets is still offline and is being physically checked therefore some servers will still be offline.

UPDATE @ 01:15 - One of our switches is not responding, it's being looked into.

UPDATE @ 02:26 - All servers are now online. A configuration issue in a switch caused one of our cabinets to be offline for an extended period. This will be corrected incase anything causes it to be rebooted in future.

24th September 2017

No incidents reported

23rd September 2017

No incidents reported

22nd September 2017

No incidents reported

21st September 2017

No incidents reported

20th September 2017

No incidents reported

19th September 2017

No incidents reported

18th September 2017

No incidents reported

17th September 2017

No incidents reported

16th September 2017

No incidents reported

15th September 2017

No incidents reported

14th September 2017

Dallas Network Telia issues - Dallas

All Telia routes to Dallas appear to be suffering high packet loss. It's being looked into.

UPDATE @ 06:05 BST - This was resolved at 05:44 BST. Issue was a ddos attack against the data centre which was eventually mitigated.

13th September 2017

Dallas Network Dallas Bi16 offline

Our Dallas Bi16 cabinet is currently experiencing network issues. It's being looked into.

UPDATE @ 09:37 - Network issues were resolved at 09:11. The cause was the carrier GTT carrying out maintenance on our upstream's circuit without prior warning. Most servers affected were in a single /24 prefix which was single homed to GTT, we are getting this announced to Telia now also to limit the impact of a single carrier having issues in future.