Temperatures have now returned to normal and all servers found to have gone down during the incident have been powered back on.

We've received an update from the data centre: a CRAC outage resulted in the increased temperatures, the CRAC issue has been resolved and we're starting to see temperatures decrease. If your server is offline and you're unable to boot it up yourself, please contact us via support ticket. We apologise for the inconvenience caused.

We're aware that this has started to cause some servers to shutdown due to the high temperatures. We're awaiting a response from the data centre, it'll likely have been caused by cooling equipment failing.

Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.

Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net

We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.

Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.