All systems are operational

Past Incidents

9th April 2021

No incidents reported

8th April 2021

No incidents reported

7th April 2021

No incidents reported

6th April 2021

Seattle Network Network outage

We're investigating instability in our Seattle network core.

5th April 2021

No incidents reported

4th April 2021

No incidents reported

3rd April 2021

No incidents reported

2nd April 2021

No incidents reported

1st April 2021

No incidents reported

31st March 2021

Seattle Network Network outage

Seattle network is currently offline and being investigated.

UPDATE @ 10:04 BST - network came back up at 09:58. Fix for this issue will be implemented later today.

UPDATE @ 10:31 BST - network went down again at 10:21 and came back up at 10:30.

UPDATE @ 10:54 BST - Outage is currently in progress, we're working on implementing the fix now.

UPDATE @ 12:34 BST - Software update is currently underway, we hope to restore stability very soon.

UPDATE @13:50 BST - Router is now running on the new software, we're monitoring

Summary of the cause: A DoS exploit in the version of our router's software (Junos) meant that if a certain BGP packet was sent to our router, it caused all routing processes to crash and as a result the network would become unavailable. The fix was to update to a Junos version that did not have this exploit. We were planning scheduled maintenance to perform the update however as a result of today's major incident, we went ahead with the update as emergency maintenance to restore network stability.

30th March 2021

No incidents reported

29th March 2021

No incidents reported

28th March 2021

No incidents reported

27th March 2021

Seattle Network Network outage

Our Seattle network suffered an outage between 13:06 - 13:13 UTC. The cause is the same as yesterday's outage. We're continuing to work on a permanent fix and hope to have it implemented within 48 - 72 hours or sooner.

26th March 2021

Seattle Network Seattle network downtime

Our Seattle network is currently unstable, we are investigating.

UPDATE @ 02:56 UTC - network became stable at 00:37. We have investigated and identified the most likely cause. We will schedule network maintenance in the future to apply a fix for the issue, little disruption is anticipated.