Some systems are experiencing issues

Stickied Incidents

27th July 2022

Seattle Network Degraded China network performance

We are currently seeing degraded network performance to China using our AS4837 route, this is caused by a cut in the APG submarine fiber cable AS4837 uses.

Degraded performance may continue until this fiber cut is fixed.

  • We've been informed that one of the currently offline submarine fiber cables is due to be fixed on 20th August but there is still one other offline with no estimated fix date so performance may still not improve to previous performance levels.

  • Throughput at peak time has dropped to very low levels, less than 5Mb/s multithreaded. Ceranetworks has confirmed they're seeing significantly lower traffic levels meaning the fault is still within China Unicom's network.

  • Past Incidents

    14th October 2021

    VPS Control Panel VPS control panel offline

    Our VPS control panel is currently offline, we're awaiting an update from a third party hosting provider, they're affected by the Cnservers downtime.

    VPS can be managed via in the meantime.

  • VPS control panel came back online earlier today.

  • Seattle Network Seattle network is partially down

    Investigating Seattle partial outage

  • All traffic has now been shifted back to Cnservers. Please contact us if you would like an in-depth explanation.

  • We've identified an issue with Cnservers and BGP announcements, it seems this was unique in that our network didn't automatically failover when they went down and manual intervention was required. We're awaiting an update from Cnservers.

  • 13th October 2021

    No incidents reported

    12th October 2021

    No incidents reported

    11th October 2021

    No incidents reported

    10th October 2021

    No incidents reported

    9th October 2021

    No incidents reported

    8th October 2021

    No incidents reported