All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Friday 7th January 2022

    No incidents reported

    Thursday 6th January 2022

    No incidents reported

    Wednesday 5th January 2022

    No incidents reported

    Tuesday 4th January 2022

    Seattle dedicated servers reboot

    Some dedicated servers in our Seattle location would have seen a reboot at 21:31 UTC due to a power failure on a single power circuit at the data centre. We have identified a small number of servers that are still offline and are working to get those physically checked and brought back online.

    Please contact us if you are having difficulities with your server.

  • All servers are now back online as of 22:33 UTC. We apologise for the inconvenience caused.

  • Monday 3rd January 2022

    No incidents reported

    Sunday 2nd January 2022

    No incidents reported

    Saturday 1st January 2022

    No incidents reported