All systems are operational

Stickied Incidents

Friday 26th April 2024

Seattle Network Reduced China network performance

Our network transport provider that we use to reach AS4837 from Seattle has gone offline. We have temporarily switched the outbound route to China to use AS4134.

  • This has now been resolved and AS4837 outbound routing to China Telecom and Unicom is now active again.

  • We have been informed the cause is a fiber cut along the route, our transport provider said they cannot provide an ETA currently.

  • Past Incidents

    Friday 7th January 2022

    No incidents reported

    Thursday 6th January 2022

    No incidents reported

    Wednesday 5th January 2022

    No incidents reported

    Tuesday 4th January 2022

    Seattle dedicated servers reboot

    Some dedicated servers in our Seattle location would have seen a reboot at 21:31 UTC due to a power failure on a single power circuit at the data centre. We have identified a small number of servers that are still offline and are working to get those physically checked and brought back online.

    Please contact us if you are having difficulities with your server.

  • All servers are now back online as of 22:33 UTC. We apologise for the inconvenience caused.

  • Monday 3rd January 2022

    No incidents reported

    Sunday 2nd January 2022

    No incidents reported

    Saturday 1st January 2022

    No incidents reported