Some systems are experiencing issues

Stickied Incidents

Friday 12th December 2025

Seattle Network Intermittent Seattle network outages

We're observing intermittent network outages for our Seattle network, lasting up to around 1 minute, multiple times per day. The cause is issues with our network transport provider, we've been discussing it with them but unfortunately they haven't found the cause yet, in part due to how short the outages are. We are continuing to discuss it with them so we can reach a resolution as soon as possible.

  • This has now been resolved, apologies for the inconvenience caused.

    • Thursday 30th October 2025

    Seattle Network Seattle network latency

    Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.

    See the update below for full details:

  • Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.

  • Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net

    We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.

    Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.

    • Past Incidents

    Tuesday 12th July 2022

    No incidents reported

    Monday 11th July 2022

    No incidents reported

    Sunday 10th July 2022

    No incidents reported

    Saturday 9th July 2022

    Seattle Network Degraded China network performance

    Our Seattle network is seeing degraded performance to/from China resulting in higher latency and packet loss due to China Unicom, who we use for our network to China (including Telecom, Unicom and Mobile), suffering backbone issues.

    The cause is a fiber cut in the APCN-2 submarine cable between Shanghai and Japan which China Unicom uses for a lot of their traffic. China Unicom is working to repair but has provided no estimated fix time yet.

  • Service appears to have returned to normal.

  • Performance appears to have degraded again as of at least 2am UTC 11th July, we're continuing to monitor.

  • Service has now returned to normal.

    • Friday 8th July 2022

    No incidents reported

    Thursday 7th July 2022

    No incidents reported

    Wednesday 6th July 2022

    No incidents reported