Some systems are experiencing issues

Stickied Incidents

Sunday 28th December 2025

Dallas Network Large temperature increase in Dallas - outages possible

We're currently observing large increases in temperature in our Dallas data centre, this may lead to equipment failing if the temperature gets too high, and therefore cause outages. We're currently awaiting an update from the data centre.

  • Temperatures have now returned to normal and all servers found to have gone down during the incident have been powered back on.

  • We've received an update from the data centre: a CRAC outage resulted in the increased temperatures, the CRAC issue has been resolved and we're starting to see temperatures decrease. If your server is offline and you're unable to boot it up yourself, please contact us via support ticket. We apologise for the inconvenience caused.

  • We're aware that this has started to cause some servers to shutdown due to the high temperatures. We're awaiting a response from the data centre, it'll likely have been caused by cooling equipment failing.

    • Thursday 30th October 2025

    Seattle Network Seattle network latency

    Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.

    See the update below for full details:

  • Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.

  • Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net

    We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.

    Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.

    • Past Incidents

    Wednesday 13th July 2022

    No incidents reported

    Tuesday 12th July 2022

    No incidents reported

    Monday 11th July 2022

    No incidents reported

    Sunday 10th July 2022

    No incidents reported

    Saturday 9th July 2022

    Seattle Network Degraded China network performance

    Our Seattle network is seeing degraded performance to/from China resulting in higher latency and packet loss due to China Unicom, who we use for our network to China (including Telecom, Unicom and Mobile), suffering backbone issues.

    The cause is a fiber cut in the APCN-2 submarine cable between Shanghai and Japan which China Unicom uses for a lot of their traffic. China Unicom is working to repair but has provided no estimated fix time yet.

  • Service appears to have returned to normal.

  • Performance appears to have degraded again as of at least 2am UTC 11th July, we're continuing to monitor.

  • Service has now returned to normal.

    • Friday 8th July 2022

    No incidents reported

    Thursday 7th July 2022

    No incidents reported