Some systems are experiencing issues

Stickied Incidents

27th July 2022

Seattle Network Degraded China network performance

We are currently seeing degraded network performance to China using our AS4837 route, this is caused by a cut in the APG submarine fiber cable AS4837 uses.

Degraded performance may continue until this fiber cut is fixed.

  • We've been informed that one of the currently offline submarine fiber cables is due to be fixed on 20th August but there is still one other offline with no estimated fix date so performance may still not improve to previous performance levels.

  • Throughput at peak time has dropped to very low levels, less than 5Mb/s multithreaded. Ceranetworks has confirmed they're seeing significantly lower traffic levels meaning the fault is still within China Unicom's network.

  • Past Incidents

    30th July 2022

    No incidents reported

    29th July 2022

    No incidents reported

    28th July 2022

    SEAHKVM6 SEAHKVM6 outage

    VPS server SEAHKVM6 had a brief outage starting at 19:24 UTC and ending at 19:32 UTC, the server was frozen so required a reboot. We're investigating the cause.

    Seattle network outage

    Our DDoS protected Seattle network saw an outage starting at 23:59 UTC caused by Cnservers/Ceranetworks going offline, our backup network took over within 2 minutes. We're still talking to them about a solution being implemented on their end for this.

  • Ceranetworks has informed us that the latest outage was due to their equipment failure issue coming back and then a secondary outage shortly after due to them performing emergency maintenance in an attempt to resolve the long standing periodic outage issues, hopefully this is the last such outage.

  • 27th July 2022

    Seattle Network Degraded China network performance

    We are currently seeing degraded network performance to China using our AS4837 route, this is caused by a cut in the APG submarine fiber cable AS4837 uses.

    Degraded performance may continue until this fiber cut is fixed.

  • We've been informed that one of the currently offline submarine fiber cables is due to be fixed on 20th August but there is still one other offline with no estimated fix date so performance may still not improve to previous performance levels.

  • Throughput at peak time has dropped to very low levels, less than 5Mb/s multithreaded. Ceranetworks has confirmed they're seeing significantly lower traffic levels meaning the fault is still within China Unicom's network.

  • Seattle Network Seattle network outage

    Our Seattle network is currently suffering an outage due to issues with our router, we're monitoring.

  • Everything appears to be functioning normally, let us know if you see any issues.

    We'll be investigating this incident to attempt to prevent a reoccurrence in the future.

  • Network should be fully back online within 10 minutes.

  • 26th July 2022

    No incidents reported

    25th July 2022

    No incidents reported

    24th July 2022

    Seattle Network Seattle network outage

    Our DDoS protected Seattle network saw a short outage at 19:54 UTC due to Cnservers/Ceranetworks going offline, our backup network took over within 1 -2 minutes. We're talking to them about a permanent resolution.