All systems are operational

Stickied Incidents

Friday 26th April 2024

Seattle Network Reduced China network performance

Our network transport provider that we use to reach AS4837 from Seattle has gone offline. We have temporarily switched the outbound route to China to use AS4134.

  • This has now been resolved and AS4837 outbound routing to China Telecom and Unicom is now active again.

  • We have been informed the cause is a fiber cut along the route, our transport provider said they cannot provide an ETA currently.

  • Past Incidents

    Saturday 4th February 2023

    No incidents reported

    Friday 3rd February 2023

    No incidents reported

    Thursday 2nd February 2023

    Seattle Network Degraded performance to China

    We are currently seeing degraded performance (higher packet loss and lower bandwidth throughput) to China for China Telecom and China Unicom on AS4837, likely due to significant submarine fiber cuts in Asia. We're currently waiting on an update as to when a fix will be. We have changed the outbound route to AS4134 in the meantime as it has slightly better performance. China Mobile is unaffected.

  • Performance was restored and we're monitoring.

  • Wednesday 1st February 2023

    No incidents reported

    Tuesday 31st January 2023

    No incidents reported

    Monday 30th January 2023

    No incidents reported

    Sunday 29th January 2023

    No incidents reported