All systems are operational

Stickied Incidents

Saturday 30th November 2024

Seattle Network China network performance

China optimised route AS4837 in our Seattle location is currently suffering congestion at peak time. We are awaiting a resolution date.

  • This was resolved by China Unicom although their network is not performing perfectly.

  • We originally had a suggested fix date of 2nd December but this has come and gone and issues have not been resolved yet, although we did see an improvement on 3rd December peak time. We're awaiting an update, the issue appears to affecting all hosting providers using AS4837 so is likely a China Unicom fiber cut/router issue.

  • Past Incidents

    Saturday 18th February 2023

    No incidents reported

    Friday 17th February 2023

    No incidents reported

    Thursday 16th February 2023

    No incidents reported

    Wednesday 15th February 2023

    No incidents reported

    Tuesday 14th February 2023

    No incidents reported

    Monday 13th February 2023

    SEAKVM11 offline

    SEAKVM11 is currently offline, we're investigating.

  • This has been resolved.

  • This issue is requiring further advanced diagnostics as reorganising how the SSDs are connected to the motherboard did not improve the situation.

  • We've identified that the issue relates to the server's PCIe card that connects the SSDs to the server. We're working on reconfiguring the hardware to remove this issue.

  • Sunday 12th February 2023

    No incidents reported