China optimised route AS4837 in our Seattle location is currently suffering congestion at peak time. We are awaiting a resolution date.
This was resolved by China Unicom although their network is not performing perfectly.
We originally had a suggested fix date of 2nd December but this has come and gone and issues have not been resolved yet, although we did see an improvement on 3rd December peak time. We're awaiting an update, the issue appears to affecting all hosting providers using AS4837 so is likely a China Unicom fiber cut/router issue.
Past Incidents
Saturday 18th February 2023
No incidents reported
Friday 17th February 2023
No incidents reported
Thursday 16th February 2023
No incidents reported
Wednesday 15th February 2023
No incidents reported
Tuesday 14th February 2023
No incidents reported
Monday 13th February 2023
SEAKVM11 offline
SEAKVM11 is currently offline, we're investigating.
This has been resolved.
This issue is requiring further advanced diagnostics as reorganising how the SSDs are connected to the motherboard did not improve the situation.
We've identified that the issue relates to the server's PCIe card that connects the SSDs to the server. We're working on reconfiguring the hardware to remove this issue.
