All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Monday 5th May 2025

    No incidents reported

    Sunday 4th May 2025

    No incidents reported

    Saturday 3rd May 2025

    No incidents reported

    Friday 2nd May 2025

    No incidents reported

    Thursday 1st May 2025

    Seattle Network Seattle 200Gb/s IPs packet loss

    Our Seattle 200Gb/s DDoS protected IPs are currently suffering global packet loss due to fiber cuts between Los Angeles and Portland/Seattle. We are currently working on re-routing this, if the packet loss is disrupting your operations then please contact us via support ticket so we can expedite a resolution for your IP.

  • This has now been resolved. We will continue working on our solution, should this issue occur in the future, we can quickly avoid lengthy disruption.

  • We've undone the re-route due to some issues seen while we work on diagnosing and resolving, Ceranetworks is working on restoring their LA -> Portland/Seattle transport capacity after fiber cuts in the area resulted in this congestion event, we're hopeful that will be done today.

  • Wednesday 30th April 2025

    No incidents reported

    Tuesday 29th April 2025

    No incidents reported