Our Dallas and Ashburn DDoS protected network is currently offline for any traffic that doesn't route directly to Dallas.
CosmicGuard's global network is suffering an outage, we're awaiting an update from them.
CosmicGuard post mortem: https://status.as30456.net/cmnigw4ki0ejswkl8ij6nn44f
CosmicGuard post mortem: https://status.as30456.net/cmnigw4ki0ejswkl8ij6nn44f
CosmicGuard have reassured us that they are working on implementing significant redundancy improvements in the near future. They understand the recent outages are unaccompanied. We are constantly evaluating all DDoS mitigation options available on the market in case improvement in CosmicGuard's stability doesn't occur.
All CosmicGuard POPs are now back online.
We apologise greatly for the inconvenience, we will be taking to CosmicGuard about what steps they'll take to prevent a repeat incident.
Everywhere except traffic routing through Los Angeles came back online at 05:33 UTC. CosmicGuard has said Los Angeles will come back online within 5 minutes.
Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.
See the update below for full details:
Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.
Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net
We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.
Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.
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We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.
The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.
Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.
It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.
Our Seattle DDoS protected network is currently seeing high packet loss, we're investigating.
This appears to be resolved, the issue was related to firewalls upstream of our network. We're working on changing the route used for non China traffic to make it much more stable for the future, this should be completed over the next 5 days at most. For China traffic, we're working with Ceranetworks to ensure stability and are also looking further into different China optimised routes we can use.
No incidents reported