Seattle IGW1.13.3 power disruption Tuesday 15th October 2024 03:49:00
One of the two PDUs in the Seattle cabinet IGW1.13.3 has gone offline, this will mean some dedicated servers are offline (if your dedicated server ID starts with IGW1.13.3) and VPS server SEABKVM5.
We're getting the PDU checked currently.
The equipment that went offline is currently powered by a temporary PDU so things were online quicker, we will schedule a maintenance window in the coming days to swap back to the permanent PDU.
Everything is now back online, as of 05:20 UTC, at least temporarily. We're awaiting further updates from the data centre.
The data centre has informed us that they're working on getting temporary power to the affected PDU so hopefully the downtime will not be the full time mentioned.
We received an update from the data centre that the power outlet on their side has failed and they need to re-run a new cable to a new outlet. This process will unfortunately take 2 - 3 hours but they are expediting it as much as possible.
