Large temperature increase in Dallas - outages possible Sunday 28th December 2025 23:35:47
We're currently observing large increases in temperature in our Dallas data centre, this may lead to equipment failing if the temperature gets too high, and therefore cause outages.
We're currently awaiting an update from the data centre.
Temperatures have now returned to normal and all servers found to have gone down during the incident have been powered back on.
We've received an update from the data centre: a CRAC outage resulted in the increased temperatures, the CRAC issue has been resolved and we're starting to see temperatures decrease.
If your server is offline and you're unable to boot it up yourself, please contact us via support ticket.
We apologise for the inconvenience caused.
We're aware that this has started to cause some servers to shutdown due to the high temperatures. We're awaiting a response from the data centre, it'll likely have been caused by cooling equipment failing.
