All systems are operational

Stickied Incidents

Wednesday 16th July 2025

Seattle Network Seattle network issues

We're currently seeing major disruption with one of our major transport providers in Seattle which is causing packet loss. We've performed a re-route and are monitoring, China may see some packet loss and elevated latency in the meantime.

  • Transport is now back online and therefore all China optimised routes are back online. We'll be improving our internal policies to more quickly and better react to such future occurrences, getting optimal re-routes in place more quickly.

    • Monday 14th July 2025

    Seattle Network Elevated latency to China

    We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

    Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

    • Past Incidents

    Wednesday 16th July 2025

    Seattle Network Seattle network issues

    We're currently seeing major disruption with one of our major transport providers in Seattle which is causing packet loss. We've performed a re-route and are monitoring, China may see some packet loss and elevated latency in the meantime.

  • Transport is now back online and therefore all China optimised routes are back online. We'll be improving our internal policies to more quickly and better react to such future occurrences, getting optimal re-routes in place more quickly.

    • Tuesday 15th July 2025

    No incidents reported

    Monday 14th July 2025

    Seattle Network Elevated latency to China

    We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

    Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

    • Sunday 13th July 2025

    No incidents reported

    Saturday 12th July 2025

    Seattle Network Elevated latency to China

    We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

    Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

    • Friday 11th July 2025

    No incidents reported

    Thursday 10th July 2025

    No incidents reported