All systems are operational

Stickied Incidents

Wednesday 16th July 2025

Seattle Network Seattle network issues

We're currently seeing major disruption with one of our major transport providers in Seattle which is causing packet loss. We've performed a re-route and are monitoring, China may see some packet loss and elevated latency in the meantime.

  • Transport is now back online and therefore all China optimised routes are back online. We'll be improving our internal policies to more quickly and better react to such future occurrences, getting optimal re-routes in place more quickly.

  • Monday 14th July 2025

    Seattle Network Elevated latency to China

    We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

    Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Tuesday 28th April 2020

    No incidents reported

    Monday 27th April 2020

    No incidents reported

    Sunday 26th April 2020

    No incidents reported

    Saturday 25th April 2020

    No incidents reported

    Friday 24th April 2020

    No incidents reported

    Thursday 23rd April 2020

    No incidents reported

    Wednesday 22nd April 2020

    No incidents reported