All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Friday 15th October 2021

    No incidents reported

    Thursday 14th October 2021

    VPS Control Panel VPS control panel offline

    Our VPS control panel is currently offline, we're awaiting an update from a third party hosting provider, they're affected by the Cnservers downtime.

    VPS can be managed via https://billing.spartanhost.net in the meantime.

  • VPS control panel came back online earlier today.

  • Seattle Network Seattle network is partially down

    Investigating Seattle partial outage

  • All traffic has now been shifted back to Cnservers. Please contact us if you would like an in-depth explanation.

  • We've identified an issue with Cnservers and BGP announcements, it seems this was unique in that our network didn't automatically failover when they went down and manual intervention was required. We're awaiting an update from Cnservers.

  • Wednesday 13th October 2021

    No incidents reported

    Tuesday 12th October 2021

    No incidents reported

    Monday 11th October 2021

    No incidents reported

    Sunday 10th October 2021

    No incidents reported

    Saturday 9th October 2021

    No incidents reported