All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Monday 1st November 2021

    No incidents reported

    Sunday 31st October 2021

    No incidents reported

    Saturday 30th October 2021

    No incidents reported

    Friday 29th October 2021

    No incidents reported

    Thursday 28th October 2021

    Seattle Network IGW1.13.7 PDU B down

    A PDU in Seattle cabinet IGW1.13.7 is down meaning any servers connected to this are offline. We're working on getting the PDU physically checked and back online urgently.

  • This issue was resolved between 19:02 - 19:06 UTC.

  • Wednesday 27th October 2021

    No incidents reported

    Tuesday 26th October 2021

    No incidents reported