All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Saturday 9th April 2022

    SEAKVM11 offline

    SEAKVM11 is currently offline, we're investigating.

  • Server is now back up, no reboot was needed, apologies for the inconvenience.

  • This is still being worked on, the cause appeared simple to begin with but it has turned out more complicated than we hoped.

  • The cause appears to be related to the network uplink for this server, we're waiting on data centre staff checking it.

  • Friday 8th April 2022

    No incidents reported

    Thursday 7th April 2022

    SEABKVM4 SEABKVM4 offline

    SEABKVM4 is currently offline, we're investigating.

  • Server is now back online after the RAM replacement.

  • RAM replacement is now occurring, ETA is maximum 30 minutes.

  • The fault causing the downtime is RAM related, we're working on a replacement.

  • Wednesday 6th April 2022

    No incidents reported

    Tuesday 5th April 2022

    No incidents reported

    Monday 4th April 2022

    No incidents reported

    Sunday 3rd April 2022

    No incidents reported