Our network transport provider that we use to reach AS4837 from Seattle has gone offline. We have temporarily switched the outbound route to China to use AS4134.
This has now been resolved and AS4837 outbound routing to China Telecom and Unicom is now active again.
We have been informed the cause is a fiber cut along the route, our transport provider said they cannot provide an ETA currently.
Past Incidents
Saturday 9th April 2022
SEAKVM11SEAKVM11 offline
SEAKVM11 is currently offline, we're investigating.
Server is now back up, no reboot was needed, apologies for the inconvenience.
This is still being worked on, the cause appeared simple to begin with but it has turned out more complicated than we hoped.
The cause appears to be related to the network uplink for this server, we're waiting on data centre staff checking it.
Friday 8th April 2022
No incidents reported
Thursday 7th April 2022
SEABKVM4SEABKVM4 offline
SEABKVM4 is currently offline, we're investigating.
Server is now back online after the RAM replacement.
RAM replacement is now occurring, ETA is maximum 30 minutes.
The fault causing the downtime is RAM related, we're working on a replacement.
