Some systems are experiencing issues

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Saturday 23rd April 2022

    No incidents reported

    Friday 22nd April 2022

    No incidents reported

    Thursday 21st April 2022

    SEAKVM12 SEAKVM12 offline

    SEAKVM12 is offline, we're investigating.

  • Server came back online 5 minutes ago. We've identified the problem and will endeavour to avoid a repeat in this and future servers.

  • We've identified the issue and are working on replacement of the specific broken hardware part.

  • Wednesday 20th April 2022

    No incidents reported

    Tuesday 19th April 2022

    No incidents reported

    Monday 18th April 2022

    No incidents reported

    Sunday 17th April 2022

    No incidents reported

    Saturday 16th April 2022

    DALSKVM3 offline

    Dallas storage KVM, DALSKVM3, is currently offline due to raid array issues, we're investigating.

  • Server came back online at 08:16 BST and all VPS's are now fully booted up.

  • We found the raid card performing a consistency check however it says it is in an optimal state. Upon rebooting the server, the operating system started fsck'ing the file system which it is doing now, no ETA.