We're seeing intermittent network outages in our Dallas POP, this is caused by CosmicGuard suffering network issues. They are working on fixing this within the next ~48 hours.
This has now been resolved, there has been no disruption for over 24 hours now.
Thursday 17th July 2025
Dallas NetworkDallas packet loss
We're currently seeing heavy packet loss globally for our Dallas DDoS protected network, our provider (CosmicGuard) is aware and working on a solution urgently.
Another Cnservers/ceranetworks network outage was seen starting at 11:26 BST with our backup network taking over within 3 minutes. We're talking to them about why this issue reoccurred after the application of a fix yesterday.
Network has been stable since 21:50 BST, we hope this is the last such outage.
Outage occured again at 21:34 BST - we've switched our backup network on temporarily to avoid multiple outages. Ceranetworks was to update the firmware on their switch which this outage may have came from.
Monday 23rd May 2022
Seattle NetworkSeattle network down
Our Seattle network is currently offline, we're investigating.
Most of the network should now be back online, some may take a further 5 minutes.
Cnservers/Ceranetworks appears to be having problems at their Portland pop which is affecting our Seattle network. Most traffic has failed over to our backup network. We're talking to them about when the reoccurring issue will be resolved.
Ceranetworks faulty hardware replacement will take place tomorrow to resolve this issue.
This will take place at 12pm PDT on 23rd May resulting in an outage of up to 5 minutes.
Traffic is now flowing over Cnservers/Ceranetworks again.
Sunday 22nd May 2022
No incidents reported
Saturday 21st May 2022
Seattle NetworkSeattle network disruption
Cnservers/Ceranetworks appears to be having problems at their Portland pop which is affecting our Seattle network. Most traffic has failed over to our backup network.
Cnservers/Ceranetworks has went offline again, our failover network will takeover shortly, we're talking to them about when they hope to resolve this issue.
Cnservers/Ceranetworks came back up 5 minutes ago, traffic is once again flowing via their network inbound.
