All systems are operational

Stickied Incidents

Friday 26th April 2024

Seattle Network Reduced China network performance

Our network transport provider that we use to reach AS4837 from Seattle has gone offline. We have temporarily switched the outbound route to China to use AS4134.

  • This has now been resolved and AS4837 outbound routing to China Telecom and Unicom is now active again.

  • We have been informed the cause is a fiber cut along the route, our transport provider said they cannot provide an ETA currently.

  • Past Incidents

    Saturday 16th July 2022

    No incidents reported

    Friday 15th July 2022

    SEAHKVM6 SEAHKVM6 offline

    VPS node SEAHKVM6 is currently offline, we're investigating.

  • All VPS were back online by 23:05 UTC.

  • Seattle Network Seattle network disruption

    Our DDoS protected Seattle network saw a short outage due to Cnservers/Ceranetworks going offline, our backup network took over within 1 -2 minutes.

  • Traffic is now flowing inbound via Cnservers/Ceranetworks once again.

  • Thursday 14th July 2022

    No incidents reported

    Wednesday 13th July 2022

    No incidents reported

    Tuesday 12th July 2022

    No incidents reported

    Monday 11th July 2022

    No incidents reported

    Sunday 10th July 2022

    No incidents reported

    Saturday 9th July 2022

    Seattle Network Degraded China network performance

    Our Seattle network is seeing degraded performance to/from China resulting in higher latency and packet loss due to China Unicom, who we use for our network to China (including Telecom, Unicom and Mobile), suffering backbone issues.

    The cause is a fiber cut in the APCN-2 submarine cable between Shanghai and Japan which China Unicom uses for a lot of their traffic. China Unicom is working to repair but has provided no estimated fix time yet.

  • Service appears to have returned to normal.

  • Performance appears to have degraded again as of at least 2am UTC 11th July, we're continuing to monitor.

  • Service has now returned to normal.