All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

    • Past Incidents

    Friday 28th October 2022

    No incidents reported

    Thursday 27th October 2022

    No incidents reported

    Wednesday 26th October 2022

    No incidents reported

    Tuesday 25th October 2022

    No incidents reported

    Monday 24th October 2022

    No incidents reported

    Sunday 23rd October 2022

    Dallas Network Dallas network partially offline

    One of our Dallas cabinets (Bi16) is currently offline, networking related, we're investigating.

  • The switch was rebooted and the network came back online at 22:29 UTC. We're closely monitoring this switch and will perform further intervention if issues resurface.

    • Saturday 22nd October 2022

    No incidents reported