All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Tuesday 8th November 2022

    No incidents reported

    Monday 7th November 2022

    No incidents reported

    Sunday 6th November 2022

    Phoenix Minecraft Servers offline

    Our Phoenix Minecraft servers are currently offline due to a data centre network issue.

    We're waiting on the data centre resolving the issue.

    Saturday 5th November 2022

    No incidents reported

    Friday 4th November 2022

    No incidents reported

    Thursday 3rd November 2022

    No incidents reported

    Wednesday 2nd November 2022

    No incidents reported