All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Wednesday 21st December 2022

    No incidents reported

    Tuesday 20th December 2022

    No incidents reported

    Monday 19th December 2022

    No incidents reported

    Sunday 18th December 2022

    No incidents reported

    Saturday 17th December 2022

    Dallas Network Dallas - Bi16 Rack Outage

    We have experienced an outage with our Bi16 Rack in Dallas at 12/17/22 05:00 PM UTC. We are currently investing the cause of the outage.

  • Network has been operational since 12/17/22 05:54 PM UTC.

    A firewall malfunction at our upstream network provider caused our network to become inaccessible, we're discussing solutions with them to avoid this repeating in the future

  • Friday 16th December 2022

    No incidents reported

    Thursday 15th December 2022

    No incidents reported