All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Friday 3rd February 2023

    No incidents reported

    Thursday 2nd February 2023

    Seattle Network Degraded performance to China

    We are currently seeing degraded performance (higher packet loss and lower bandwidth throughput) to China for China Telecom and China Unicom on AS4837, likely due to significant submarine fiber cuts in Asia. We're currently waiting on an update as to when a fix will be. We have changed the outbound route to AS4134 in the meantime as it has slightly better performance. China Mobile is unaffected.

  • Performance was restored and we're monitoring.

  • Wednesday 1st February 2023

    No incidents reported

    Tuesday 31st January 2023

    No incidents reported

    Monday 30th January 2023

    No incidents reported

    Sunday 29th January 2023

    No incidents reported

    Saturday 28th January 2023

    No incidents reported