Some systems are experiencing issues

Stickied Incidents

Tuesday 8th April 2025

Seattle Network China network performance

We're currently seeing significant congestion on the China AS4837 route, resulting in packet loss and high latency, this is likely due to a fault in the China Unicom network such as a fiber cut. We do not have an ETA for them resolving this currently but we hope it won't take long to fix.

Past Incidents

Saturday 4th February 2023

No incidents reported

Friday 3rd February 2023

No incidents reported

Thursday 2nd February 2023

Seattle Network Degraded performance to China

We are currently seeing degraded performance (higher packet loss and lower bandwidth throughput) to China for China Telecom and China Unicom on AS4837, likely due to significant submarine fiber cuts in Asia. We're currently waiting on an update as to when a fix will be. We have changed the outbound route to AS4134 in the meantime as it has slightly better performance. China Mobile is unaffected.

  • Performance was restored and we're monitoring.

    • Wednesday 1st February 2023

    No incidents reported

    Tuesday 31st January 2023

    No incidents reported

    Monday 30th January 2023

    No incidents reported

    Sunday 29th January 2023

    No incidents reported