All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Saturday 18th February 2023

    No incidents reported

    Friday 17th February 2023

    No incidents reported

    Thursday 16th February 2023

    No incidents reported

    Wednesday 15th February 2023

    No incidents reported

    Tuesday 14th February 2023

    No incidents reported

    Monday 13th February 2023

    SEAKVM11 offline

    SEAKVM11 is currently offline, we're investigating.

  • This has been resolved.

  • This issue is requiring further advanced diagnostics as reorganising how the SSDs are connected to the motherboard did not improve the situation.

  • We've identified that the issue relates to the server's PCIe card that connects the SSDs to the server. We're working on reconfiguring the hardware to remove this issue.

  • Sunday 12th February 2023

    No incidents reported