Some systems are experiencing issues

Stickied Incidents

Tuesday 8th April 2025

Seattle Network China network performance

We're currently seeing significant congestion on the China AS4837 route, resulting in packet loss and high latency, this is likely due to a fault in the China Unicom network such as a fiber cut. We do not have an ETA for them resolving this currently but we hope it won't take long to fix.

Past Incidents

Saturday 18th February 2023

No incidents reported

Friday 17th February 2023

No incidents reported

Thursday 16th February 2023

No incidents reported

Wednesday 15th February 2023

No incidents reported

Tuesday 14th February 2023

No incidents reported

Monday 13th February 2023

SEAKVM11 offline

SEAKVM11 is currently offline, we're investigating.

  • This has been resolved.

  • This issue is requiring further advanced diagnostics as reorganising how the SSDs are connected to the motherboard did not improve the situation.

  • We've identified that the issue relates to the server's PCIe card that connects the SSDs to the server. We're working on reconfiguring the hardware to remove this issue.

  • Sunday 12th February 2023

    No incidents reported