All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Monday 12th June 2023

    SEAKVM16 SEAKVM16 downtime

    VPS node SEAKVM16 was found to be unresponsive, a reboot brought it back online after 9 minutes.

    Sunday 11th June 2023

    No incidents reported

    Saturday 10th June 2023

    No incidents reported

    Friday 9th June 2023

    No incidents reported

    Thursday 8th June 2023

    No incidents reported

    Wednesday 7th June 2023

    Phoenix MC servers offline

    Our Phoenix Minecraft servers are currently offline due to suspected power issues at the data centre. We are working on bringing up a new server in Seattle to migrate servers to immediately should the Phoenix servers not come back up.

  • All servers have now been migrated,

  • Tuesday 6th June 2023

    No incidents reported