Some systems are experiencing issues

Stickied Incidents

Tuesday 8th April 2025

Seattle Network China network performance

We're currently seeing significant congestion on the China AS4837 route, resulting in packet loss and high latency, this is likely due to a fault in the China Unicom network such as a fiber cut. We do not have an ETA for them resolving this currently but we hope it won't take long to fix.

Past Incidents

Friday 18th August 2023

Seattle Network Degraded China performance

Traffic to China is currently seeing degraded performance due to major fiber cuts in California. Many network providers are impacted therefore we don't expect it to take too long to fix.

  • AS4837 is now active again and seeing good performance, we'll continue to monitor.

  • China Unicom has now been re-routed.

  • China Telecom has been changed to route via AS4134 (Chinanet) due to continued poor AS4837 performance. We will re-route China Unicom later today.

  • SEAKVM13 SEAKVM13

    We are currently investigating an issue with our SEAKVM13 node.

  • Server has been stable since coming back online.

  • SEAKVM13 is back online and we are currently monitoring it.

  • Thursday 17th August 2023

    No incidents reported

    Wednesday 16th August 2023

    No incidents reported

    Tuesday 15th August 2023

    No incidents reported

    Monday 14th August 2023

    No incidents reported

    Sunday 13th August 2023

    No incidents reported

    Saturday 12th August 2023

    No incidents reported