All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Monday 30th October 2023

    No incidents reported

    Sunday 29th October 2023

    No incidents reported

    Saturday 28th October 2023

    No incidents reported

    Friday 27th October 2023

    No incidents reported

    Thursday 26th October 2023

    No incidents reported

    Wednesday 25th October 2023

    No incidents reported

    Tuesday 24th October 2023

    Seattle Network Seattle network elevated latency

    Our Seattle network is currently experiencing 15 - 20ms additional latency on cnservers DDoS protected IPs due to an issue with one of our network transport providers causing packet loss and low bandwidth throughput. We have re-routed to an alternative provider temporarily hence the additional latency. We will switch the route back once the issue is resolved.

  • All problems were resolved by 7:30pm UTC, we are continuing to monitor.

  • There is currently around 10% packet loss and poor inbound bandwidth throughput that we're investigating.

  • Seattle Connectivity Issues

    We have noticed that there is an issue with one of our upstreams (Arelion AS1299) in our Seattle location. The networking issues will cause issues with updating + installing packages or applications on servers.

  • Was resolved shortly after.