All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Saturday 18th November 2023

    No incidents reported

    Friday 17th November 2023

    No incidents reported

    Thursday 16th November 2023

    No incidents reported

    Wednesday 15th November 2023

    No incidents reported

    Tuesday 14th November 2023

    No incidents reported

    Monday 13th November 2023

    Seattle Network Seattle network outage

    Our Seattle network saw an outage from 12:31 to 12:34 UTC due to cnservers going offline. We switched to our backup network and cnservers came back online a few minutes later. We're talking to cnservers about a resolution.

  • This occurred again at 16:53 and ended at 16:55 UTC.

  • Sunday 12th November 2023

    No incidents reported