All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Saturday 13th January 2024

    No incidents reported

    Friday 12th January 2024

    Seattle Network Seattle network outage

    Our Seattle network is currently suffering an outage, we're investigating.

  • Network came up around 15 minutes after the last outage started, we don't anticipate this happening again.

  • Network has gone down again due to the same cause, we're monitoring.

  • Network should now be back online. We apologise for the inconvenience caused. A software/hardware issue occured in our router which meant it had to restart its routing processes. Our maintenance in February will be replacing our router which will be a solution for avoiding this issue occurring again in the future.

  • Network is now coming back online, it should be fully online within around 5 minutes.

  • Currently ETA on coming back online is around 15 minutes.

  • Thursday 11th January 2024

    No incidents reported

    Wednesday 10th January 2024

    No incidents reported

    Tuesday 9th January 2024

    No incidents reported

    Monday 8th January 2024

    No incidents reported

    Sunday 7th January 2024

    No incidents reported