All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Monday 15th January 2024

    No incidents reported

    Sunday 14th January 2024

    Seattle Network Seattle network outage

    Cnservers has suffered an outage, our backup network took over within 2 minutes.

    Saturday 13th January 2024

    No incidents reported

    Friday 12th January 2024

    Seattle Network Seattle network outage

    Our Seattle network is currently suffering an outage, we're investigating.

  • Network came up around 15 minutes after the last outage started, we don't anticipate this happening again.

  • Network has gone down again due to the same cause, we're monitoring.

  • Network should now be back online. We apologise for the inconvenience caused. A software/hardware issue occured in our router which meant it had to restart its routing processes. Our maintenance in February will be replacing our router which will be a solution for avoiding this issue occurring again in the future.

  • Network is now coming back online, it should be fully online within around 5 minutes.

  • Currently ETA on coming back online is around 15 minutes.

  • Thursday 11th January 2024

    No incidents reported

    Wednesday 10th January 2024

    No incidents reported

    Tuesday 9th January 2024

    No incidents reported