China optimised route AS4837 in our Seattle location is currently suffering congestion at peak time. We are awaiting a resolution date.
This was resolved by China Unicom although their network is not performing perfectly.
We originally had a suggested fix date of 2nd December but this has come and gone and issues have not been resolved yet, although we did see an improvement on 3rd December peak time. We're awaiting an update, the issue appears to affecting all hosting providers using AS4837 so is likely a China Unicom fiber cut/router issue.
Past Incidents
Monday 15th January 2024
No incidents reported
Sunday 14th January 2024
Seattle NetworkSeattle network outage
Cnservers has suffered an outage, our backup network took over within 2 minutes.
Saturday 13th January 2024
No incidents reported
Friday 12th January 2024
Seattle NetworkSeattle network outage
Our Seattle network is currently suffering an outage, we're investigating.
Network came up around 15 minutes after the last outage started, we don't anticipate this happening again.
Network has gone down again due to the same cause, we're monitoring.
Network should now be back online. We apologise for the inconvenience caused. A software/hardware issue occured in our router which meant it had to restart its routing processes. Our maintenance in February will be replacing our router which will be a solution for avoiding this issue occurring again in the future.
Network is now coming back online, it should be fully online within around 5 minutes.
Currently ETA on coming back online is around 15 minutes.
