Some systems are experiencing issues

Stickied Incidents

Tuesday 15th October 2024

SEABKVM5 Seattle IGW1.13.3 power disruption

One of the two PDUs in the Seattle cabinet IGW1.13.3 has gone offline, this will mean some dedicated servers are offline (if your dedicated server ID starts with IGW1.13.3) and VPS server SEABKVM5.

We're getting the PDU checked currently.

  • The equipment that went offline is currently powered by a temporary PDU so things were online quicker, we will schedule a maintenance window in the coming days to swap back to the permanent PDU.

  • Everything is now back online, as of 05:20 UTC, at least temporarily. We're awaiting further updates from the data centre.

  • The data centre has informed us that they're working on getting temporary power to the affected PDU so hopefully the downtime will not be the full time mentioned.

  • We received an update from the data centre that the power outlet on their side has failed and they need to re-run a new cable to a new outlet. This process will unfortunately take 2 - 3 hours but they are expediting it as much as possible.

  • Wednesday 2nd October 2024

    Dallas Network Dallas network instability

    Our Dallas Path.net DDoS protected IPs are currently seeing intermittent high packet loss and very short outages. We're already in contact with Path about this and hope it's resolved shortly.

  • We have moved our IP prefixes to CosmicGuard ddos protection until Path.net resolves their issues. If you require any specific filters made for CosmicGuard, let us know, as we do not currently have a customer control panel available for this yet.

  • Past Incidents

    Friday 19th January 2024

    No incidents reported

    Thursday 18th January 2024

    No incidents reported

    Wednesday 17th January 2024

    No incidents reported

    Tuesday 16th January 2024

    No incidents reported

    Monday 15th January 2024

    No incidents reported

    Sunday 14th January 2024

    Seattle Network Seattle network outage

    Cnservers has suffered an outage, our backup network took over within 2 minutes.

    Saturday 13th January 2024

    No incidents reported

    Friday 12th January 2024

    Seattle Network Seattle network outage

    Our Seattle network is currently suffering an outage, we're investigating.

  • Network came up around 15 minutes after the last outage started, we don't anticipate this happening again.

  • Network has gone down again due to the same cause, we're monitoring.

  • Network should now be back online. We apologise for the inconvenience caused. A software/hardware issue occured in our router which meant it had to restart its routing processes. Our maintenance in February will be replacing our router which will be a solution for avoiding this issue occurring again in the future.

  • Network is now coming back online, it should be fully online within around 5 minutes.

  • Currently ETA on coming back online is around 15 minutes.