Some systems are experiencing issues

Stickied Incidents

Tuesday 15th October 2024

SEABKVM5 Seattle IGW1.13.3 power disruption

One of the two PDUs in the Seattle cabinet IGW1.13.3 has gone offline, this will mean some dedicated servers are offline (if your dedicated server ID starts with IGW1.13.3) and VPS server SEABKVM5.

We're getting the PDU checked currently.

  • The equipment that went offline is currently powered by a temporary PDU so things were online quicker, we will schedule a maintenance window in the coming days to swap back to the permanent PDU.

  • Everything is now back online, as of 05:20 UTC, at least temporarily. We're awaiting further updates from the data centre.

  • The data centre has informed us that they're working on getting temporary power to the affected PDU so hopefully the downtime will not be the full time mentioned.

  • We received an update from the data centre that the power outlet on their side has failed and they need to re-run a new cable to a new outlet. This process will unfortunately take 2 - 3 hours but they are expediting it as much as possible.

  • Wednesday 2nd October 2024

    Dallas Network Dallas network instability

    Our Dallas Path.net DDoS protected IPs are currently seeing intermittent high packet loss and very short outages. We're already in contact with Path about this and hope it's resolved shortly.

  • We have moved our IP prefixes to CosmicGuard ddos protection until Path.net resolves their issues. If you require any specific filters made for CosmicGuard, let us know, as we do not currently have a customer control panel available for this yet.

  • Past Incidents

    Monday 29th January 2024

    No incidents reported

    Sunday 28th January 2024

    No incidents reported

    Saturday 27th January 2024

    No incidents reported

    Friday 26th January 2024

    No incidents reported

    Thursday 25th January 2024

    No incidents reported

    Wednesday 24th January 2024

    No incidents reported

    Tuesday 23rd January 2024

    SEABKVM22 SEABKVM22 - Offline

    We have noticed an issue with SEABKVM22 that has caused it to lockup. We are currently rebooting the server and investigating what has caused it.

  • Started to come back online at 23:34 UTC. The system kernel panicked and a reboot brought it back up, we've updated the kernel in case this has a positive impact if the same issue reoccurs.