Some systems are experiencing issues

Stickied Incidents

Tuesday 15th October 2024

SEABKVM5 Seattle IGW1.13.3 power disruption

One of the two PDUs in the Seattle cabinet IGW1.13.3 has gone offline, this will mean some dedicated servers are offline (if your dedicated server ID starts with IGW1.13.3) and VPS server SEABKVM5.

We're getting the PDU checked currently.

  • The equipment that went offline is currently powered by a temporary PDU so things were online quicker, we will schedule a maintenance window in the coming days to swap back to the permanent PDU.

  • Everything is now back online, as of 05:20 UTC, at least temporarily. We're awaiting further updates from the data centre.

  • The data centre has informed us that they're working on getting temporary power to the affected PDU so hopefully the downtime will not be the full time mentioned.

  • We received an update from the data centre that the power outlet on their side has failed and they need to re-run a new cable to a new outlet. This process will unfortunately take 2 - 3 hours but they are expediting it as much as possible.

  • Wednesday 2nd October 2024

    Dallas Network Dallas network instability

    Our Dallas Path.net DDoS protected IPs are currently seeing intermittent high packet loss and very short outages. We're already in contact with Path about this and hope it's resolved shortly.

  • We have now remove Path.net from our network. Path has not shown any willingness to work with us to resolve major issues on their end therefore we have decided to permanently switch to CosmicGuard. We do not currently have a customer control panel developed due to the quick switch to CosmicGuard, it is being worked on and will be released soon. If you need rules/filters created in the meantime, please contact us via support ticket.

  • We have moved our IP prefixes to CosmicGuard ddos protection until Path.net resolves their issues. If you require any specific filters made for CosmicGuard, let us know, as we do not currently have a customer control panel available for this yet.

  • Past Incidents

    Monday 22nd April 2024

    No incidents reported

    Sunday 21st April 2024

    Seattle Network Cogent issues

    Our Seattle network has been seeing disruption for the past 1 hour due to issues in Cogent's US network. We've re-routed around the issues as much as possible to limit ongoing disruption, some routes may still be seeing high packet loss or latency if they route from Cogent on the route side but this is out of our control.

  • We have now reactivated Cogent.

  • Cogent issues have begun again, we have re-routed around their troublesome routes again until they resolve their issues.

  • This was resolved shortly after through re-routing around Cogent until the following day.

  • Saturday 20th April 2024

    No incidents reported

    Friday 19th April 2024

    No incidents reported

    Thursday 18th April 2024

    No incidents reported

    Wednesday 17th April 2024

    No incidents reported

    Tuesday 16th April 2024

    No incidents reported