All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Friday 26th April 2024

    Seattle Network Reduced China network performance

    Our network transport provider that we use to reach AS4837 from Seattle has gone offline. We have temporarily switched the outbound route to China to use AS4134.

  • This has now been resolved and AS4837 outbound routing to China Telecom and Unicom is now active again.

  • We have been informed the cause is a fiber cut along the route, our transport provider said they cannot provide an ETA currently.

  • Thursday 25th April 2024

    No incidents reported

    Wednesday 24th April 2024

    No incidents reported

    Tuesday 23rd April 2024

    No incidents reported

    Monday 22nd April 2024

    No incidents reported

    Sunday 21st April 2024

    Seattle Network Cogent issues

    Our Seattle network has been seeing disruption for the past 1 hour due to issues in Cogent's US network. We've re-routed around the issues as much as possible to limit ongoing disruption, some routes may still be seeing high packet loss or latency if they route from Cogent on the route side but this is out of our control.

  • We have now reactivated Cogent.

  • Cogent issues have begun again, we have re-routed around their troublesome routes again until they resolve their issues.

  • This was resolved shortly after through re-routing around Cogent until the following day.

  • Saturday 20th April 2024

    No incidents reported