All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Tuesday 9th July 2024

    No incidents reported

    Monday 8th July 2024

    No incidents reported

    Sunday 7th July 2024

    No incidents reported

    Saturday 6th July 2024

    Seattle Network Seattle - AS4837 congestion to China

    We have seen major congestion from AS4837 to China today, as a result, we have moved routing to AS4134 as this is performing considerably better, both in terms of latency and throughput bandwidth. We will switch back to AS4837 once it has been repaired, we have received no estimated repair date yet.

  • AS4837 appears to be performing normally now so has been reactivated.

  • Friday 5th July 2024

    No incidents reported

    Thursday 4th July 2024

    Seattle Network Seattle packet loss

    Our Seattle DDoS protected IPs are seeing heavy intermittent packet loss. We are in contact with our DDoS mitigation provider to resolve this.

  • This has since been resolved.

  • Wednesday 3rd July 2024

    Client Area Billing panel offline

    billing.spartanhost.net is currently offline due to a hardware failure, our provider is working on replacement.

  • Now back online.