The China optimisation for our Seattle network is currently temporarily disabled due to maintenance by our transport provider, this will end at 14:00 UTC by the latest but we expect it to end much sooner.
This is fully resolved as of 13:51 UTC. There was unfortunately a 4 minute outage leading up to then, linked to this overall maintenance.
It appears this wasn't completed by our transit provider as it went back offline 5 minutes ago, we've once again shifted to our backup networking.
This was completed as of 12:28 UTC.
We're seeing intermittent network outages for our Dallas and Ashburn network due to issues with CosmicGuard's network, they're working on a resolution.
CosmicGuard has started seeing global packet loss of up to 10%, affecting our Dallas and Ashburn locations
Issues have started again, CosmicGuard has said they have a plan to resolve the disruption, caused by large attacks leaking past Cloudflare.
We haven't seen any disruption for the past 35 minutes so it's likely this has now been resolved.
CosmicGuard has now updated their status page: https://status.as30456.net/en-gb/cmhhpokrs00s1omomxdm6ppa4
CosmicGuard has confirmed they're actively working on a resolution with Cloudflare to stabilise the network.
The network instability has been continuing, with disruptions every ~5 minutes affecting almost the whole of CosmicGuard's global network. Our current assumption is that ddos attacks are likely the cause, we haven't yet received an update from CosmicGuard.
Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.
See the update below for full details:
Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.
Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net
We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.
Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.
No incidents reported
No incidents reported
Seattle premium KVM server SEAKVM23 is currently offline, we suspect it's a bad/dead motherboard and will quickly replace it if necessary.
No incidents reported
No incidents reported
No incidents reported