All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Tuesday 10th September 2024

    No incidents reported

    Monday 9th September 2024

    No incidents reported

    Sunday 8th September 2024

    No incidents reported

    Saturday 7th September 2024

    No incidents reported

    Friday 6th September 2024

    No incidents reported

    Thursday 5th September 2024

    SEAKVM23 SEAKVM23 offline

    Seattle premium KVM server SEAKVM23 is currently offline, we suspect it's a bad/dead motherboard and will quickly replace it if necessary.

  • Server is now back online, we apologise for the extended length of the downtime.

  • Should be back online within 20 minutes.

  • We're waiting on the motherboard being replaced by a data centre technician, it shouldn't take much longer.

  • Seattle Network Seattle China routing

    Our transport provider in Seattle that we use to reach AS4837 is currently suffering issues so we have temporarily re-routed away from it to avoid anymore complete outages.

  • AS4837 was brought back online after 10 minutes.

  • Wednesday 4th September 2024

    No incidents reported