We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.
The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.
Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.
It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.
No incidents reported
Our Seattle AS4837 line to China is currently offline due to an issue with our transport provider. We have re-routed to AS4134/CMI temporarily until the issue is resolved, later on Sunday.
No incidents reported
Seattle E5 KVM VPS server - SEABKVM26 - suffered a power off event at 18:34 UTC 4th October 2024. We powered the server back on and VMs were booting up within 6 minutes of the downtime occurring. We'll monitor this server and take action in the future if necessary.
No incidents reported
Our Dallas Path.net DDoS protected IPs are currently seeing intermittent high packet loss and very short outages. We're already in contact with Path about this and hope it's resolved shortly.
We have now removed Path.net from our network. Path has not shown any willingness to work with us to resolve major issues on their end therefore we have decided to permanently switch to CosmicGuard. We do not currently have a customer control panel developed due to the quick switch to CosmicGuard, it is being worked on and will be released soon. If you need rules/filters created in the meantime, please contact us via support ticket.
We have moved our IP prefixes to CosmicGuard ddos protection until Path.net resolves their issues. If you require any specific filters made for CosmicGuard, let us know, as we do not currently have a customer control panel available for this yet.