All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Saturday 12th October 2024

    No incidents reported

    Friday 11th October 2024

    SEAKVM12 Seattle KVM VPS - SEAKVM12 and SEAKVM13 offline

    Seattle KVM VPS server SEAKVM12 and SEAKVM13 is currently offline, we're investigating.

  • Now resolved.

  • Thursday 10th October 2024

    Seattle Network Seattle AS4837 partially offline

    Our Seattle AS4837 is no longer being used for routing due to a fault. We have contacted our network provider and are awaiting an update.

  • AS4837 is now back online.

  • We have been informed that China Unicom is performing maintenance on their router which is why AS4837 was taken offline, it will return once this maintenance is over.

  • China Mobile has been routed to China Mobile International due to poor performance via GTT.

  • Wednesday 9th October 2024

    No incidents reported

    Tuesday 8th October 2024

    No incidents reported

    Monday 7th October 2024

    No incidents reported

    Sunday 6th October 2024

    Seattle Network Seattle AS4837 offline

    Our Seattle AS4837 line to China is currently offline due to an issue with our transport provider. We have re-routed to AS4134/CMI temporarily until the issue is resolved, later on Sunday.

  • AS4837 has now been restored.

  • This has happened again, we've re-routed away from AS4837 again temporarily.

  • AS4837 routing has now been re-enabled.