Some systems are experiencing issues

Stickied Incidents

Tuesday 8th April 2025

Seattle Network China network performance

We're currently seeing significant congestion on the China AS4837 route, resulting in packet loss and high latency, this is likely due to a fault in the China Unicom network such as a fiber cut. We do not have an ETA for them resolving this currently but we hope it won't take long to fix.

Past Incidents

Thursday 5th December 2024

No incidents reported

Wednesday 4th December 2024

No incidents reported

Tuesday 3rd December 2024

No incidents reported

Monday 2nd December 2024

No incidents reported

Sunday 1st December 2024

No incidents reported

Saturday 30th November 2024

Seattle Network China network performance

China optimised route AS4837 in our Seattle location is currently suffering congestion at peak time. We are awaiting a resolution date.

  • This was resolved by China Unicom although their network is not performing perfectly.

  • We originally had a suggested fix date of 2nd December but this has come and gone and issues have not been resolved yet, although we did see an improvement on 3rd December peak time. We're awaiting an update, the issue appears to affecting all hosting providers using AS4837 so is likely a China Unicom fiber cut/router issue.

  • Friday 29th November 2024

    No incidents reported